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operations assistant

Hi! I'm Dana. I’m a certified Online Business Manager with a heart full of joy and a passion for helping creative entrepreneurs like you find freedom in their businesses. I believe that when your operations are organized, your creativity can shine brighter than ever—and who doesn’t want that?

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With a background in process management and a knack for making even the most complicated tasks feel simple, I’m here to support you every step of the way. But beyond the systems and workflows, I’m all about people. I’ll be your biggest cheerleader, your right-hand gal, and the one who’s always got your back.

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When I’m not helping business owners like you thrive, you can find me out on my boat, playing with friends and family, or hanging out with my dog.

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Let’s make running your business feel fun again!

My biggest accomplishments have been helping my clients reach their potential as business owners. 

work

Organized & Collaborative

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"Working with Dana is a dream! Whenever I need something, Dana is there to help me out. Our weekly meetings help keep me up to date with the project we are working on as well as planning for the future."

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Sher Burford - Salon Owner

Jacksonville, FL 

Seamless

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"Working with Dana has been phenomenal. She completely leveled up our project management processes by creating thorough SOPs in ClickUp for every step. Thoughtful and detail-oriented, she ensured solutions when our leadership team was stuck, making our projects more profitable. Dana managed our contractors seamlessly, ensuring we had the right people in place. She was an invaluable resource."

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Jess Vossler - Agency Owner

Columbus, OH

Essential​

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"Dana made the transition of moving my business online so easy. I really can’t imagine having down it without her"

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Courtney Virbikis - Salon Owner

Jacksonville, FL 

Game-Changer

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"Working with Dana was a game changer for us. She understood our business and needs quickly and created systems that continue to make our day to day easier. As a small business owner that couldn't necessarily hire someone on full-time to help with admin tasks this is a great option."

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Kathryn Bynum - Agency Owner

Fernandina Beach, FL 

Simplified

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"Thank you so, so much for

your help with managing 
my projects.

You made the process so painless!"

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Shirley Wong - Agency Director

Rodeo, CA 

Impactful

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"Dana has been an incredible asset to Second Mile, bringing unparalleled expertise and dedication to her role as Project Manager. She has done a phenomenal job growing and implementing robust processes for project management, workload planning, and operational efficiency. Her ability to streamline workflows and create clarity around priorities has significantly improved our team’s productivity and morale.

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Dana’s proactive communication and keen attention to detail ensure that every project runs smoothly, meeting deadlines and exceeding expectations. Her contributions have not only elevated the quality of our deliverables but have also fostered a culture of accountability and collaboration within the team.

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We are truly fortunate to have worked with Dana, and her impact on Second Mile is evident in every aspect of our operations."

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Sam Crockett - Agency CTO

Knoxville, TN 

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dana.shannon02@gmail.com

danashannon.co

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Helping Creative Entrepreneurs Find Freedom Through Organized Operations

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